GateHouse present a portfolio of courses for secretaries, administrators, receptionists and other front-of-house staff.
Whether you are new to your role, newly promoted or in an established position, looking to progress - we have a course for you. You know that well trained support staff are vital to the fluid working of a department or organisation.
Courses available (click on the link for more course details and dates):
Minutes and notetaking >>
Developing management skills in PA's and administrators >>
PAs and executive secretaries: managing your role with confidence>>
How to be a first-class office manager>>
How to be a first class receptionist>>
Take a look at our course leaders >>
- Interested in taking some of these courses in-house>>
- Return to GateHouse Courses home page >>
LONDON
19-20 July 2010
8-9 September 2010
2-3 November 2010
18-19 January 2011
5-6 May 2011
21-22 June 2011
BIRMINGHAM
7 - 8 December 2010
1-2 March 2011
A GateHouse masterclass in minute-taking - one of our most popular courses
A confidence building experience for anyone who takes notes and produces minutes. This programme will equip participants to improve their notetaking skills in a positive, supportive and practical way.
COURSE OBJECTIVES:
• To equip learners to take notes effectively in meetings
• To build confidence and raise awareness about the importance of minutes and notetaking
• To overcome fear and the mystery of notetaking
• To enhance credibility and improve results arising from minutes
• To review styles of minutes
• To contribute to improving the service given to patients, clients and the community
COURSE CONTENT
• Tips and techniques for successful notetaking
• Practical notetaking exercises
• Active listening, concentration and recall
• Identifying key points.
• Impact writing skills
• Alternatives to ‘said’
• Writing up accurate and concise minutes
• Structure and presentation of minutes
WHO SHOULD ATTEND?
All staff who are responsible for minute/note-taking and agenda setting.
FEEDBACK
“Made the subject interesting and informative. Gave me confidence” Essex Rivers Healthcare NHS Trust, November 2005
“Excellent Made it interesting and enjoyable” Heatherwood and Wexham Park Hospital, October 2006
Course leader Nick Oliver
LONDON
7-8 July 2010
15-16 September 2010
24-25 January 2011
6-7 April 2011
BIRMINGHAM
18-19 November 2010
Develop your management skills with this newly remastered course
Do only managers manage? The answer is no. The changing face of organisational structures introduces new levels of responsibility to the roles of individuals. Administration staff are no exception. In many cases the secretary or administrator gradually assumes the responsibility for other members of staff. This often happens by natural progression rather than as part of a planned development programme.
COURSE CONTENT
• Management skills including leadership, motivation, delegation, communication
• Team building – how to create a successful team to support your role
• Motivation – engaging your team to deliver results
• Dealing with difficult behaviour – techniques and tools
• The basics of project management
• The art of persuasion
WHO SHOULD ATTEND?
Secretarial and administrative staff who would benefit from the development of personal and people management skills.
LONDON
22 September 2010
1 December 2010
27 April 2011
7 June 2011
BIRMINGHAM
16 February 2011
This is an action-packed dynamic day designed to energise and invigorate all those who hold a senior PA or secretary post and want to do the job with greater confidence and effectiveness. It covers the key areas of professional relationships, communication skills, personal impact, managing increasing workloads and problem solving. It’s the opportunity for you to step back, reassess your personal development and polish up the crucial skills you need to stand out from the rest. Finally you will leave with a personal action plan to
ensure that what you have learnt gets put into practice.
COURSE CONTENT
• What does it take to be successful in these roles?
• Where do you fit into your organisation?
• Creating professional relationships
• Understanding and negotiating expectations
• Managing difficult situations
• Personal impact and styles of communication
• Managing time pressures
• Creative thinking, decision making and problem solving
• Staying one step ahead – thinking outside the box
WHO SHOULD ATTEND?
All executive secretaries, personal assistants and other support staff, established in their roles or newly appointed, who want to increase their effectiveness and maximise their impact.
LONDON
25 September 2010
9 February 2011
10 May 2011
BIRMINGHAM
10 November 2010
In the role of office manager, you are the key to the smooth working of your whole organisation. Expectations are high, responsibilities are wide-ranging and there are never enough hours in the day. So how to you tackle the job without going insane? This action packed day shows you how and sends you back to work with a whole toolkit of ideas and techniques to help you do the job more effectively and efficiently. It covers encouraging new ways of working, setting priorities, dealing with heavy workloads, managing your managers, motivating staff and introducing new team members.
COURSE CONTENT:
•What does the job entail?
• What skills and characteristics do you need to succeed?
• Building the team
• The art of communication
• Dealing with difficult people
• Engaging staff and encouraging new ways of working
• People, procedures and systems.
WHO SHOULD ATTEND?
All those who work in a multi-faceted office manager role, whether new to the job and needing new skills or well-established and in need of inspiration.
LONDON
14 June 2010
14 September 2010
BIRMINGHAM
25 November 2010
This course will give you the confidence to present the right image, handle tricky situations comfortably and provide a service to delight your customers so that they remember you favourably.
COURSE CONTENT
• Presenting a positive, confidence image to customers and clients alike
• Communication and listening skills
• Handling difficult situations sensitively and responsibly
• Managing complaints
• Telephone etiquette.
WHO SHOULD ATTEND?
The techniques work for anyone. However the course is designed with front-of-house staff, switchboard operators and administrative staff in mind.
Gill Francis has been involved in management and organisational training for the past decade. Her experience spans a wide variety of industries including the health service, manufacturing, service and retail. Gill's flexible approach enables her to deliver bespoke training courses in a range of areas from management development to customer service.
Nick Oliver, Frontfire’s director who worked as a training professional in the private and not-for-profit sectors for over 11 years during which time he has delivered organisational wide development initiatives including competency management and leadership development programmes. Nick is a graduate of Lancaster University and is a registered user of a number of psychometric tools. He specialises in management development and team dynamics, using a range of self-assessment and 360-degree feedback tools. Nick’s delivery style is highly participative and engaging, drawing on practical examples and exercises to make learning come to life.
Andy Overton is an experienced and effective training professional. He has presented training programmes throughout the UK for 26 years – 20 years in the health service. Delegates describe his training as “confidence building, practical and easy to listen to”.
Alongside its comprehensive range of open courses, Gatehouse also offers in-house training for organisations of all kinds. This means that programmes can be customised to fit individual requirements to help employees address particular issues and problems. For a single fee, you can train up to 18 staff onsite thereby saving on travel and accommodation costs.
To discuss your organisation's training needs call Joy Shepherd on 020 8334 4525 or email gatehouse@chamberdunn.co.uk.
