Courses available (click on the link for more details and dates):

Getting more from a shorter day >>
How to run a successful meeting >>
Negotiation skills >>
Persuading and influencing >>
Assertiveness at work >>
Personal effectiveness >>
Handling people problems >>
Achieving personal impact:how to develop your "brand">>

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• Interested in taking some of these courses in-house >>
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LONDON
22 November 2010
21 March 2011

This one day course will enable you to get organised and gain more control over priorities, people and paperwork. It will focus on practical strategies for prioritising tasks, defeating procrastination and delegating effectively. The participants on this course will also learn how to manage people, paper, the phone and email more efficiently so as to reduce the pressures faced by increasing and conflicting demands.

COURSE CONTENT:
• Prioritising - distinguishing urgent and important, and planning so that important things get done on time, every time
• Defeating procrastination - strategies for tackling even the most difficult and overwhelming of tasks
• Delegation - what goes wrong, what do you need to do, effective resourcing
• Setting clear goals and SMART objectives
• Managing people and interruptions
• Conquering the paper pile and email overload
• Making meetings really matter
• Bringing back the work-life balance.

WHO SHOULD ATTEND?
This course is for all managers who want to improve their organisational skills personal effectiveness, and time management.

LONDON
17 September 2010
7 April 2011

BIRMINGHAM
6 December 2010
30 June 2011

Great in-house refreshers course for senior executives, project leads or simply those frustrated by wasteful meetings
Meetings are a common feature of working life. They consume significant resources and transmit messages about organisational culture. Do the outcomes of your meetings match the resources invested in them? How do your meetings rate in terms of efficiency? This practical programme will help you chair meetings more effectively.

COURSE CONTENT:
• Equipping those who chair meetings with the knowledge, skills and confidence to do so more effectively
• Identifying problems arising in chairing meetings and review strategies to overcome them
• Reviewing best practice in chairing meetings
• Exploring the causes and consequences of conflict in meetings
• Identify challenging behaviours in meetings and explore ways of dealing with them
• Getting the agenda, minutes and action planning right.

WHO SHOULD ATTEND?
Those at any level who may be called upon to chair a meeting and want to do so with confidence.

WHY ATTEND?
In early July, our popular course leader Andy Overton ran a one-day chairing skills course for a voluntary organisation, to really excellent feedback. Here are just a few of the participants' comments:

• I would just like to thank you for the excellent service you provided in preparation before the course and then indeed the actual course which was extremely useful to everyone. In regards to the point Andy made about cost effectiveness & people being late, we used 'monopoly money' to illustrate the cost of people being 10 minutes late for a meeting, which is still being talked about this week. So for us as a project & as a voluntary organisation, it was definitely money well spent....Thank you again for your hard work, it was greatly appreciated.

• I am now aware of how meetings should be run and the importance of using the right tools

• I would recommend this day to staff involved in meetings, as an experienced person it gave me the opportunity to reflect on my practice

• This course was very useful and informative. I've learnt a lot and will put everything I've learnt into practice
• Good practice advice on addressing difficult behaviour and being assertive during meetings
• I hope to be a better chairperson for this team .... I feel more confident calling and setting out purposes for a meeting

This course helps you get more out of the same for less - the skills gained on the course will  facilitate efficiency savings; with shorter more productive meetings you can improve morale, reduce stress and absence within your teams and improve effectiveness. All for £345+VAT - a fantastic investment that will soon pay for itself.

Sign up for How to run a successful meeting on 17 Sept today, places are filling fast: book your place now.

LONDON
29 September 2010
30 March 2011

BIRMINGHAM
23 November 2010
17 June 2011

Whether they are conscious of it or not people at work spend much of their time negotiating, and most of these situations happen in ongoing relationships – management, staff, colleagues, partnerships, clients, suppliers and customers. This course seeks to heighten participants’ awareness of various approaches to negotiation and to increase skills in achieving effective win-win outcomes in any negotiating situation.

PARTICIPANTS ON THIS COURSE WILL HAVE AN OPPORTUNITY TO:
• Gain an understanding of the difference between hard, soft and principled negotiation
• Plan for ‘win-win’ negotiations using the four techniques of ‘Principled Negotiation’
• Practice a range of skills essential to effective negotiation
• Consider a strategy for handling the negotiation process from planning through to completion
• Gain the confidence to negotiate in a range of situations
• Discuss strategies for dealing with obstacles and opposition tactics
• Apply the knowledge gained to a role play situation.

WHO SHOULD ATTEND?
Those who want to sharpen up their skills in negotiating successful outcomes.

LONDON
15 October 2010
8 February 2011
16 May 2011

BIRMINGHAM
7 December 2010

Increasingly managers need to influence not only those who work directly for them, but also those over whom they have no authority. For those managers to succeed in an increasingly complex environment it is necessary for them to re-examine past practice and to develop a more persuasive style.

COURSE CONTENT:
• Increasing your confidence and ability to deal with new or difficult situations
• Gaining a greater repertoire of influencing skills
• How to encourage others to change their behaviour
• Active listening and assertiveness skills
• Verbal and non-verbal communication skills
• Persuasive techniques for formal and informal settings

WHO SHOULD ATTEND?
Managers who need to persuade and influence others on a regular basis.

LONDON
18 October 2010

BIRMINGHAM
7 December 2010

Being assertive is about being decisive and self-confident. Delegates on this one-day course will gain an understanding of the meaning and relevance of assertive behaviour, and will learn to distinguish between behaviour that is assertive and behaviour that is passive or aggressive. This course will benefit people who need to be more assertive in their dealings with colleagues and other people at work.

COURSE CONTENT:
• Assertive/Responsive model
• Communication and body language
• Saying ‘no’ and not feeling guilty
• Understanding your behaviour and the effect it has on others
• Deal with difficult situations and people more easily
• Gain co-operation from those who are reluctant to help.

WHAT WILL YOU GAIN?
• An understanding of your behaviour and the effect it has on others
• How to deal with difficult situations and difficult people more easily
• Personal growth and confidence
• An understanding of how to gain co-operation from those who are reluctant to help

WHO SHOULD ATTEND?
All those who wish to increase their confidence when dealing with challenging
situations or people.

LONDON
20 October 2010
20 January 2010

So often we fail to achieve what we want in life. It’s not because we don’t have the ability, it’s because we consistently underrate ourselves and fail to take advantage of opportunities as they present themselves. This is often because we don’t really know what our strengths are, or where best to focus them, because we never take the time out to explore and get feedback on how others see us. This highly enjoyable course is designed for anyone who feels they would like to take the ‘next step’, but who lack confidence. A high level of personal feedback is included.

COURSE CONTENT:
• Keys to understand yourself and your skills and abilities
• Ways of communicating with others
• Positive affirmations and self esteem
• Skills in managing personal change
• Help with goal-setting
• New skills to manage conflict
• Identify the blockages which stop you maximising your potential
• Gain confidence to go for what you want
• Increase your personal awareness and reduce your stress
• Action planning

WHO SHOULD ATTEND?
Those who have no direct reports to supervise, but who need to influence others and manage themselves.

LONDON
6 October 2010
23 November 2010
10 February 2011
29 June 2011

BIRMINGHAM
17 May 2011

Most managers are uneasy when approaching an employee or colleague about an attitude
or performance problem. Even though trying to change attitudes is never easy, it can be a
lot less stressful if you have developed consistent and proven techniques to do so.

TOPICS TO BE COVERED INCLUDE:
• Ways of analysing your behaviour and that of others
• Managing and reducing conflict
• Using assertive and responsive skills
• Using influencing skills
• Dealing with negative behaviour
• Developing strategies for dealing with specific behaviour.

WHO SHOULD ATTEND?
All managers who need to develop techniques to deal with challenging attitudes.

This one-day course is designed for people who wish to gain a greater understanding of how to achieve successful impact through develeoping their personal brand.

Take our 2 minute brand quiz to see if this course is for you

Read Helen's story to see just what an impact a personal brand can make

COURSE CONTENT:

• The impact of first impressions - what do we really see?
• You the 'brand' - what do you stand for? How do people really see you? What are their perceptions?
• Assessment of current personal brand
• Guidance on how to communicate more effectively key assets and skills
• Body language - the importance of body language in creating positive impact
• What not to wear - image breakers and image makers

Alison Rushworth has been a trainer in personal development and communications skills since 1992. She is an expert in training techniques, presentation skills, course development, personal effectiveness and training needs analysis. Alison possesses a Joint Examining Board Teaching Diploma, and is a certified NLP Practitioner. Her style is extremely interactive and incorporating such skills as counselling and feedback methods.

David Baker went into management training full-time in 1994 after a successful career in sales and human resources. His open, humorous yet challenging approach helps to develop personal and management skills in all areas where there is interaction between people.

Derek Ayling is a specialist in communications with an unusual background in engineering, marketing, financial control, project and change management. He holds an MBA from City University where he is a regular tutor.

Gill Francis has been involved in management and organisational training for the past decade. Her experience spans a wide variety of industries including the health service, manufacturing, service and retail. Gill's flexible approach enables her to deliver bespoke training courses in a range of areas from management development to customer service.

Got a question?

Take a look at our frequently asked questions, call Samantha Zoratto on 020 8334 4525 or email gatehouse@chamberdunn.co.uk