• To build confidence and raise awareness about the importance of minutes and note taking
• To overcome fear and the mystery of note taking
• To enhance credibility and improve results arising from minutes
• To review styles of minutes
• To contribute to improving the service given to patients, clients and the community
• Practical note taking exercises
• Active listening, concentration and recall
• Identifying key points.
• Impact writing skills
• Alternatives to ‘said’
• Writing up accurate and concise minutes
• Structure and presentation of minutes
“Made the subject interesting and informative. Gave me confidence” Essex Rivers Healthcare NHS Trust
“Excellent made it interesting and enjoyable” Heatherwood and Wexham Park Hospital
“Clear precise and easy to understand, a great course very well presented, will use information to help me better myself in minute taking - Thank You” Samantha Smith, North East Essex PCT
Executive assistant skills
Do all your administrative staff perform to the standards your directors demand? This course provides the chance to hone in on their already existing skills, whilst helping improve areas of communication to make the day to day running of your organisation even more efficient.
• How does your role connect to the organisational objectives?
• The influence of power in relationships – where does it come from and how can you maximise its effectiveness?
• Recognising different communication styles and how and when to use them
• Tools and techniques for handling difficult situations
• Understanding and balancing priorities
• Managing time – your own and your manager’s
• Delegating up and down
• Creating efficient work systems
• Project management skills
• Staying one step ahead – thinking outside the box
• The psychology of persuasion – learning how to influence effectively.
“As a result of this course I will look at more effective ways of helping managers and knowing how and when it's appropriate to say no” Caroline Rogers
“I think the most useful part of this course were the sessions on communication and organisation, as too was course discussion - this was one of the most useful courses I have attended” Jacqui Bundy
“Great help to think about organisational skills, I will evaluate organisation and communication skills with team, excellent course with good deliverance that held attention” Darice Hutt