All the Public courses and workshops offered by GateHouse are also available on an in-house basis. In addition, the following courses have been created to be exclusively delivered in-house:
Handling People Problems
The need to develop the skills of junior and middle managers in undertaking ‘difficult’ conversations arose as a result of the reorganisation of the human resources department to devolve more responsibility for issues which had traditionally been handled by the HR department. HR business partners are now working alongside service unit managers and an intranet based HR resource is being developed.
The aim is to help managers acquire the confidence to tackle performance issues head-on before a more serious situation develops into dispute, grievance or disciplinary action.
The course aims to fill a gap: skills in appraising and performance review are already covered; as are skills in handling the formal disciplinary and grievance procedures. The gap is for training in the soft skills to gain confidence to deal with staff whose performance falls short of what is expected.
Management development training (5+ day programme)
A short management development programme is required, focusing on a number of core areas including time management, communication skills, managing stress and conflict and business management skills. Participants require interpersonal, management and decision making skills in order to get the best out of their teams in order to provide a high quality support to residents. Please note each theme consists of 1-2 trainer-led days, plus pre-work and live project work.
Theme: Leading with confidence
Objectives:Theme: Managing your team effectively
- To develop an understanding of leadership and management
- To increase self awareness and understanding of personal leadership style
- To identify areas of strength and areas for improvement to maximise the impact of personal leadership style
- To develop good communication skills and to build confidence to manage others.
Objectives:
- To understand the dynamics of team working, roles and behaviours and the importance of team leadership
- To identify training and learning needs
- To develop coaching and mentoring techniques
- To identify the needs of a diverse workforce
- To give additional help on particular points to participants who need it
Theme: Understanding budgets and business planning
Objectives:
- To gain a greater understanding of business approaches and their implications for management styles and priorities
- To gain confidence in creating and managing a budget
- To understand how to work effectively with accountants and financial managers
- To develop skills in business negotiation
- To appreciate the importance of effective tendering, contract management and service level agreements.
Theme: Reinforcing your personal effectiveness
Objectives:Theme: Leading for success
- To develop more efficient time management and delegation skills
- To identify, manage and reduce stress in the workplace
- To manage conflict and challenging situations, maintaining professional boundaries.
Objectives:
- To review and reinforce the key learning points from the programme
- To provide inspiration and motivation via a special guest speaker
- To give additional help on particular points to individuals who need it
- To provide the opportunity for participants to present their projects to colleagues to share challenges and solutions.
- To give participants the opportunities to reflect on how it has changed the way they work
- To give participants the opportunity to consider their continuing development needs
- To celebrate successful completion of the programme.
Chairing skills
A practical one-day workshop which examines the nature of effective chairing. Delegates will gain an understanding of the chairing role, learn how to analyse meeting behaviour, identify ways to make sure that they get heard and are equipped to handle conflict and dissent.
An Introduction to Medical Terminology
A one-day workshop designed to build knowledge and confidence in understanding medical words. This programme will be of benefit to those working in a non-clinical support role, helping medical secretaries, administrators and receptionists who want to gain a basic understanding of this fascinating language.
Effective mentoring
Mentoring is recognised as one of the most effective ways of developing people, yet many managers and professionals find themselves taking on mentoring roles with little or no training. This course aims to help participants understand the different types of mentoring relationship; identify what they are offering as mentors; establish a clear working agreement with their mentees which covers important issues such as boundaries; and learn and practice key mentoring skills
Managing career change
During the session participants will:
• Learn some techniques for managing change in their lives
• Review their career to date and think about how they would like to develop in the future
• Consider the most effective ways of finding a role that they will enjoy
• Devise a plan to achieve their goals.
An introduction to CVs and application forms
By the end of the workshop participants will have:
• Identified their key skills and achievements which they can include in their CV
• Learnt how to identify what employers are looking for
• Increased their awareness of different CV layouts
• Learnt a number of practical tips for use when writing CVs, application forms and covering letters.
Working in partnership - making good decisions
A workshop designed specifically for those working in teams, particularly multi-disciplined or multi-skilled teams within the NHS, public and voluntary sectors. The objective of this workshop is to explore a range of techniques for making effective decisions in groups and in partnership by examining the roles of ethics and values, the need for critical thinking, the uses of group facilitation and the importance of a focus on outcomes.
Succeeding at interviews
By the end of the workshop participants will have:
• Developed their understanding of how to prepare effectively for an interview
• Taken part in a short interview and received supportive and constructive feedback
• Increased their understanding of what interviewers are looking for
• Picked up practical tips on how to put themselves across confidently and positively in an interview.
Other in-house courses include:
• Coaching Skills
• Counselling Skills
• Performance Management
• Managing Priorities and Meeting Deadlines
• Performance Appraisal