Management courses offered with frontfiretraining:

Interview and selection skills for managers >>
Coaching for performance >>
Appraisal skills for managers >>
Handling people problems>>
Developing management skills in PAs and administrators>>

Other GateHouse Management Courses >>

• Learn more out course leader Nick Oliver >>
• Interested in taking some of these courses in-house >>
• Return to GateHouse Courses home page >>

LONDON
Friday 9 April 2010

BIRMINGHAM
Thursday 18 February 2010
Monday 28 June 2010

Most managers are uneasy when approaching an employee or colleague about an attitude or performance problem. Even though trying to change attitudes is never easy, it can be a lot less stressful if you have developed consistent and proven techniques to do so.

TOPICS TO BE COVERED INCLUDE:
. Ways of analysing your behaviour and that of others
. Managing and reducing conflict
. Using assertive and responsive skills
. Using influencing skills
. Dealing with negative behaviour
. Developing strategies for dealing with specific behaviour.

WHO SHOULD ATTEND?
All managers who need to develop techniques to deal with challenging attitudes.

BIRMINGHAM
Monday 12 April - Tuesday 13 April 2010

Develop your management skills with this newly remastered course
Do only managers manage? The answer is no. The changing face of organisational structures introduces new levels of responsibility to the roles of individuals. Administration staff are no exception. In many cases the secretary or administrator gradually assumes the responsibility for other members of staff. This often happens by natural progression rather than as part of a planned development programme.

COURSE CONTENT
• Management skills including leadership, motivation, delegation, communication
• Team building – how to create a successful team to support your role
• Motivation – engaging your team to deliver results
• Dealing with difficult behaviour – techniques and tools
• The basics of project management
• The art of persuasion

WHO SHOULD ATTEND?
Secretarial and administrative staff who would benefit from the development of personal and people management skills.

Knowing how to coach effectively is an essential management skill, helping you to raise the performance and motivation of your team by providing on-the-job development opportunities. This one-day course provides managers with an understanding of what it means to be a coach and offers delegates a framework for holding a focused coaching discussion, which will improve the performance of individuals and their team.

COURSE CONTENT:
• The role and behaviours of the coach
• Understanding your learning style and catering for the learning style preferences of others
• Directive and non-directive coaching interventions
• Coaching techniques
• Questioning and listening techniques
• Development planning.

WHO SHOULD ATTEND?
All managers and staff who would like to raise team performance and delegate tasks more effectively by providing on-the-job development opportunities.

Nick Oliver, Frontfire’s director who worked as a training professional in the private and not-for-profit sectors for over 11 years during which time he has delivered organisational wide development initiatives including competency management and leadership development programmes. Nick is a graduate of Lancaster University and is a registered user of a number of psychometric tools. He specialises in management development and team dynamics, using a range of self-assessment and 360-degree feedback tools. Nick’s delivery style is highly participative and engaging, drawing on practical examples and exercises to make learning come to life.

Got a question?

Take a look at our frequently asked questions, call Kellie Torr on 020 8334 4525 or email gatehouse@chamberdunn.co.uk